Complaint Management Process

Should you have a complaint please submit an email to


To call our 24-hour Client Care Centre at 2234567, who will be happy to assist you. Alternatively, please do approach any of our staff who may be able to help you with your complaint during our office hours. We value your opinions and please know your feedback is of utmost importance to us.

The below describes the steps and procedures Standard Insurance Brunei undertakes to process and resolve a complaint.