Complaint Management Process

Should you have a complaint please submit an email to [email protected]


To call our 24-hour Client Care Centre at 8774433 / 8903338 or 2451515 (during office hours), who will be happy to assist you. Alternatively, please do approach any of our staff who may be able to help you with your complaint during our office hours. We value your opinions and please know your feedback is of utmost importance to us.

The below describes the steps and procedures Standard Insurance Brunei undertakes to process and resolve a complaint.

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